Buffalo Computer Service Companies Are Keeping Secrets From Their Customers…
Not at Buffalo Computer Help! We shed light on some of the darkest secrets many Buffalo Computer Services companies closing guard.
Watch an important video below from Aaron Fox, CEO of Buffalo Computer Help.
What makes a business work? Obviously, it’s the workforce. But if you were to make a list of five things (other than workforce) that you could not manage without, what would they be? For example, could you manage without telephones or computers?
What about the IT firm who keeps your servers running, helps you plan for the future, and works as a partner to help your business grow? How important are they?
We may be partial, but we believe technology is an important part of doing business and working with an IT firm you trust is essential. But how do you know which IT professionals are best for you? How do you know whom to trust?
Call Buffalo Computer Help Right Now & Request Our Free 17 Critical Questions To Ask Your Business Computer Service Company.
We have put together a document that outlines 17 critical questions you should ask of any IT firm you consider working with. You can receive the document by calling us at (716) 206-3200 or by sending a request through our website. The following questions are a sample:
How many employees do you have in each department?
There is nothing wrong with an IT firm so small that employees must wear several hats. Still, if you learn that techs also act as salespeople and are difficult to get in touch with when problems arise, consider it a red flag. If engineers are so busy answering phones they can’t update servers, the issue may bleed over to your business.
When are you available?
If your business is open long hours, you want an IT firm that is available during those hours. It’s that simple.
What is your response time?
Any IT issue you face is going to feel critical in the moment. It is important to know how long it will take to receive a return call and/or on-site visit from a tech.
How do you bill?
IT firms are likely to offer one of these methods for project billing:
- Standard Time and Materials Rate with Estimate. Some IT firms assign a billable hourly rate. The problem with knowing only the hourly rate is that you are unable to budget for the work because you have no idea how many hours the job is going to take.
- Flat Fee. Other firms will tell you that your job will cost X number of dollars. The issue with that is that you have no idea whether it’s a fair price for the work that needs to be done.
- Not to Exceed Estimate. This is when a firm promises you that you won’t pay more than a particular amount of money. It sounds good until you realize that you won’t get any money back if the job ends up being easier (and more quickly managed) than expected.
We’ll be honest. We want to provide your Buffalo computer services. It’s for that reason we treat our customers like we would want to be treated. That includes the way we bill. We provide you an “estimate guaranteed not to exceed.” However, if the job actually cost less, you only pay the true cost.
If you have any questions, we’re here to help. Give us a call at (716) 206-3200. Every question matters.