As businesses increasingly rely on technology, the demand for IT support has grown exponentially.
While there are many similarities between remote and onsite IT support, there are also some key differences that businesses should be aware of before deciding on which type of outsourced support to use.
In this blog, we'll answer:
- What Are The Benefits Of Outsourcing IT Support For My Business?
- What Are The Benefits of Remote IT Support?
- What Are The Benefits of Onsite IT Support?
- Which Managed IT Support Option Is Right For My Business?
What Are The Benefits Of Outsourcing IT Support For My Business?
There are many benefits of outsourcing IT support in general for businesses, including:
Cost savings
Outsourcing IT support can be more cost-effective than hiring in-house staff. One single IT employee can equate to their salary, but potentially any retirement savings, paid leave, insurance, benefits, etc. So an employee making $70,000 would cost the company about $100,000. The average cost to hire an entire Managed IT Services team is about $10-$250 per user per month. So, depending on the size of your business, it will most likely equate to much less than you’d pay for an internal hire.
Flexibility
With outsourced IT support, businesses have the flexibility to scale up or down their level of support as needed. This is helpful for businesses that experience seasonal spikes in demand or those that are growing rapidly and need to increase their IT support.
Improved focus
By outsourcing IT support, businesses can free up their internal staff to focus on other core functions. This can help improve efficiency and overall productivity.
Access to skilled resources
Outsourcing IT support gives businesses access to a team of skilled resources who can provide expert support. This is especially helpful for businesses that don't have the internal resources to support their IT needs.
What Are The Benefits of Remote IT Support?
When deciding between pursuing remote IT vs onsite IT services, there are some key benefits and differences. Remote IT support can be a great solution for businesses that:
- Don't have the internal resources to support their IT needs
- Want to reduce costs
- Need 24/7 support
The benefits of remote IT support include:
Convenience
Remote IT support is convenient because it can be accessed from anywhere with an internet connection. This means that businesses can get the support they need even if they are not in the office.
Cost-effective
Remote IT support is often more cost-effective than onsite support because businesses do not have to pay for the costs associated with travel and onsite support.
Flexibility
With remote IT support, businesses have the flexibility to scale up or down their level of support as needed. This means that businesses only pay for the support they need when they need it.
Speed
Remote IT support is usually faster than onsite support because businesses do not have to wait for a technician to travel to their location - which means that businesses can get the support they need in a timely manner. The longer you have to wait for onsite support, the more likely it is that your business will experience downtime.
What Are The Benefits of Onsite IT Support?
Onsite IT support can be a great solution for businesses that:
- Need someone onsite to provide support in person
- Need support during regular business hours
- Only need occasional support
The benefits of onsite IT support include:
Peace of mind
Managed IT Services offering onsite IT support can give businesses the peace of mind that comes with knowing that someone can come onsite to provide support if needed. This can be especially helpful for businesses that have complex IT needs, or need support for mission-critical systems.
Regular business hours
Onsite IT support is usually available during regular business hours, which can be helpful for businesses. This means that businesses can get the support they need during the times when they are most likely to need it.
Great for occasional support
Onsite IT support is usually only needed on an occasional basis, which can be helpful for businesses that only need support off and on. This means that businesses only have to pay for the support when they need it, rather than paying someone to work 40 hours per week when it isn't always necessary.
Which Managed IT Support Option Is Right For My Business?
The best way to determine whether remote IT vs onsite support is the right choice for your business is to assess your needs and budget. If you need regular support during business hours and don't mind paying for someone to be onsite, then onsite IT support may be the right choice for you.
However, if you need 24/7 support and want to save on costs, then remote IT support may be a better option.
Need help deciding what you need? Book a complimentary consultation today.
FAQs
What types of services can onsite tech support offer?
Onsite tech support can offer a wide range of services, including help desk support, computer support, and network support. We can also help to set up systems, new technologies and troubleshoot existing hardware.
What types of services can remote IT support offer?
Remote IT support can offer the same range of services, including help desk support, computer support, and network support but can't do the "hands on" technical help if required.
How much does onsite IT support cost?
Onsite IT support can vary in cost depending on the level of support you need and the number of hours you need it for. Typically, onsite IT support starts at around $100 per hour.
How much does remote IT support cost?
As businesses increasingly rely on technology, the demand for IT support has grown exponentially.
While there are many similarities between remote and onsite IT support, there are also some key differences that businesses should be aware of before deciding on which type of outsourced support to use.
In this blog, we'll answer:
- What Are The Benefits Of Outsourcing IT Support For My Business?
- What Are The Benefits of Remote IT Support?
- What Are The Benefits of Onsite IT Support?
- Which Managed IT Support Option Is Right For My Business?
What Are The Benefits Of Outsourcing IT Support For My Business?
There are many benefits of outsourcing IT support in general for businesses, including:
Cost savings
Outsourcing IT support can be more cost-effective than hiring in-house staff. One single IT employee can equate to their salary, but potentially any retirement savings, paid leave, insurance, benefits, etc. So an employee making $70,000 would cost the company about $100,000. The average cost to hire an entire Managed IT Services is about $XX,XXX annually.
Flexibility
With outsourced IT support, businesses have the flexibility to scale up or down their level of support as needed. This is helpful for businesses that experience seasonal spikes in demand or those that are growing rapidly and need to increase their IT support.
Improved focus
By outsourcing IT support, businesses can free up their internal staff to focus on other core functions. This can help improve efficiency and overall productivity.
Access to skilled resources
Outsourcing IT support gives businesses access to a team of skilled resources who can provide expert support. This is especially helpful for businesses that don't have the internal resources to support their IT needs.
What Are The Benefits of Remote IT Support?
When deciding between pursuing remote IT vs onsite IT services, there are some key benefits and differences. Remote IT support can be a great solution for businesses that:
- Don't have the internal resources to support their IT needs
- Want to reduce costs
- Need 24/7 support
The benefits of remote IT support include:
Convenience
Remote IT support is convenient because it can be accessed from anywhere with an internet connection. This means that businesses can get the support they need even if they are not in the office.
Cost-effective
Remote IT support is often more cost-effective than onsite support because businesses do not have to pay for the costs associated with travel and onsite support.
Flexibility
With remote IT support, businesses have the flexibility to scale up or down their level of support as needed. This means that businesses only pay for the support they need when they need it.
Speed
Remote IT support is usually faster than onsite support because businesses do not have to wait for a technician to travel to their location - which means that businesses can get the support they need in a timely manner. The longer you have to wait for onsite support, the more likely it is that your business will experience downtime.
What Are The Benefits of Onsite IT Support?
Onsite IT support can be a great solution for businesses that:
- Need someone onsite to provide support in person
- Need support during regular business hours
- Only need occasional support
The benefits of onsite IT support include:
Peace of mind
Managed IT Services offering onsite IT support can give businesses the peace of mind that comes with knowing that someone can come onsite to provide support if needed. This can be especially helpful for businesses that have complex IT needs, or need support for mission-critical systems.
Regular business hours
Onsite IT support is usually available during regular business hours, which can be helpful for businesses. This means that businesses can get the support they need during the times when they are most likely to need it.
Great for occasional support
Onsite IT support is usually only needed on an occasional basis, which can be helpful for businesses that only need support off and on. This means that businesses only have to pay for the support when they need it, rather than paying someone to work 40 hours per week when it isn't always necessary.
Which Managed IT Support Option Is Right For My Business?
The best way to determine whether remote IT vs onsite support is the right choice for your business is to assess your needs and budget. If you need regular support during business hours and don't mind paying for someone to be onsite, then onsite IT support may be the right choice for you.
However, if you need 24/7 support and want to save on costs, then remote IT support may be a better option.
Need help deciding what you need? Book a complimentary consultation today.
FAQs
What types of services can onsite tech support offer?
Onsite tech support can offer a wide range of services, including help desk support, computer support, and network support. We can also help to set up systems, new technologies and troubleshoot existing hardware.
What types of services can remote IT support offer?
Remote IT support can offer the same range of services, including help desk support, computer support, and network support but can't do the "hands on" technical help if required.
How much does onsite IT support cost?
Onsite IT support can vary in cost depending on the level of support you need and the number of hours you need it for. Typically, onsite IT support starts at around $100 per hour.
How much does remote IT support cost?
Like with onsite, remote IT support can also vary in cost depending on the level of support you need and the number of hours you need it for. Typically, remote IT support starts at around $50 per hour.
Read more:Questions to Ask Your IT Services Company
Like with onsite, remote IT support can also vary in cost depending on the level of support you need and the number of hours you need it for. Typically, remote IT support starts at around $50 per hour.
Read more:Questions to Ask Your IT Services Company