The Benefits Of Outsourced IT Services
In-house technology departments can be a great choice, especially for large enterprises that can afford them. They tend to become familiar with the ins-and-outs of the organization’s information technology infrastructure. But the cost of having an in-house technology department certainly adds up fast as you’re paying for:
- Workstations and equipment
- Paid sick days or vacation time
- And more
Plus, there’s the time and cost that goes into finding the right people, which can be astronomical, especially right now, as there’s a major shortage of talent in the industry. According to a recent CIO survey of over 3,000 technology leaders, 65% believe that hiring challenges are hurting the industry.
If you hire the wrong person, you’ve wasted a lot of time and money, and therefore, it becomes a costly mistake. Of course, it’s possible to get lucky and find the perfect person, but it’s hard to find an entire team of them. Plus, it’s a long, time-consuming process. This is particularly true if you need to train them on your systems.
What Are Outsourced IT Services?
Outsourced IT services refer to the process of offloading part or all of the management of your information systems to a third-party organization. Typically, this third-party organization is known as a managed services provider (MSP) that handles a range of services and support for a flat-rate monthly fee. This gives you:
- Access to an entire team of experts
- Less ongoing costs or surprise expenses
- Greater availability of support when needed
What’s Included In Outsourced IT Services?
It all depends on what you need. An MSP can provide a comprehensive set of solutions. Globalquest, for instance, offers the following as standalone services or bundled into a plan:
Help Desk Services
We provide a fully staffed, local help desk that acts as your centralized resource for all issues, questions, or concerns. Our team will respond quickly to answer questions, troubleshoot problems, and facilitate solutions.
We monitor your network and all workstations around the clock to detect any sort of issues right away, whether it’s a simple speed or performance issue or malware infection. This allows us to proactively jump on anything that would otherwise result in downtime.
We manage your projects from start-to-finish, including outlining a roadmap, assisting with budgeting, and communicating throughout the process. This may include migrating to the cloud, implementing new software, and much more.
We provide a comprehensive range of cybersecurity services, including anti-virus software, firewalls, intrusion detection software, multi-factor authentication, and much more, to keep hackers out of your network.
We offer strategic planning, wherein we work with you to better understand your unique requirements, challenges, and organizational objectives. Then, we work to align your technology with your goals to ensure you achieve your desired outcome.
We offer a range of cloud solutions to help you access your applications, data, and systems from any device or location, as long as you have an internet connection. This enables you to avoid large upfront costs associated with purchasing and maintaining equipment.
What Are The Benefits Of Outsourced IT Services?
Aside from paying significantly less than you would if you hired in-house, outsourced IT services offer a range of benefits:
Focus On Your Core Competencies
In today’s day and age, it’s imperative to always be searching for new ways to grow and innovate. Outsourcing means you can allocate company resources to more strategic initiatives as opposed to managing an in-house team, or worse, trying to figure out why your technology isn’t working the way you need it to.
Greater Security Against Cybercrime
An in-house person or team may not be familiar with all of the concepts, tools, and processes required to ensure a high level of security. You simply can’t afford to make mistakes. An outsourced company likely has tried and proven strategies that they’ve implemented time and time again.
Access To A Range Of Products And Services
MSPs typically have partnerships with various manufacturers, and in some cases, certifications with specific technologies. This means you’ll have access to a wide range of products and services – often at a discounted rate.